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This article explains how to use the head cleaning utility in Mac OS 7.6 - 9.2.
This process will require you to load several sheets of A4 plain bond paper into the printer, and will consume some ink from the cartridges. The amount uses depends on the number of head cleans required.
To clean the print head in the event of poor print quality, use the utility in the Epson printer driver.
|Good nozzle check sample:
(print head does not need cleaning)
|Poor nozzle check sample|
(print head needs to be cleaned)
Click Clean, and when the Power light has stopped flashing, click Finish. If you are not presented with the 'Clean' option after the nozzle check has printed, click on Head Cleaning from the Utility window.
Never turn off the printer while the Power light is flashing. Doing so may damage the printer.
If gaps are still present, perform another head clean (without printing a nozzle check between the cleans). Once the second clean is complete, power off the printer.
Wait one minute before powering it back on, then print a nozzle check. Compare the printout with the example window (above).
If gaps are still present in the nozzle check pattern, power off the printer and leave it for at least six hours.
Print a nozzle check following this period.
If this does not show improvement, then it is recommended that you install a new set of genuine Epson ink cartridges.
Replace any damaged or old cartridges - we recommend replacing cartridges that have been open for over 6 months (from the date the cartridge was first removed from its plastic vacuum packaging).
If this fails to resolve the issue, please contact us to find out about the service and sales options we can offer you directly. Alternatively, for local authorised support and service advice, click here to locate your nearest Epson Express Centre.
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