RELATES TO:

• macOS Catalina 10.15
• All Epson 32bit drivers and software

EXPLANATION:

When trying to install a 32-bit driver or software, you will receive an error message or a change to the install icon, preventing the install proceeding. This is due to Apple’s decision to stop support for 32 bit applications in MacOS 10. 15

Above is an example of the icon shown, indicating incompatibility with MacOS 10.15

SOLUTION:

Please check to see if a new driver has been released for your product on your country’s Epson website, under the support section. If using Epson Scan, then check for a compatible version of Epson Scan 2.

If no new driver is available, then please use Apple’s built in driver for your product. See the Apple support site for further details of how to install and use this.