Google Cloud Print Support Guide

Google Cloud Print – Support Ending:

Google has announced that Cloud Print, Google’s cloud-based printing solution that has been in running since 2010, as of December 31st, 2020 will no longer be supported. Beginning January 1st, 2021, devices across all operating systems will not be able to print using Cloud Print.

Google recommend that you find an alternative print solution and move your print services by the end of December 2020.

For devices running Chrome OS, Google recommend native printing. For other devices or multi-OS scenarios, Google recommends the respective platform’s native-printing infrastructure or working with a print-solutions provider



 

What is Google Cloud Print?

Google Cloud Print is the offering from Google that connects your printer to the web. Using Google Cloud Print, you can make your home and work printers available to you and anyone you choose, from the applications you use every day. Google Cloud Print works on your phone, tablet, Chromebook, PC, and any other web-connected device you want to print from.

What do I need before using Google Cloud Print service?

You will need the following before registering your printer:

  • The printer should be Google Cloud Print ready.
  • The printer is connected to the network.
  • The printer can access the internet.
  • A Gmail account.
  • XMPP (5222) and HTTPS (443) ports not blocked (especially for office LAN environments).

How do I setup Google Cloud Print on my Epson printer?

Please choose the appropriate article below for setup instructions:

Which printers are supported by Google Cloud Print?

Note:

If your printer is not listed in the table below, please contact Epson Support for further assistance.

Product Name Category USB Supported Network Supported
ET-1110 SFP Yes  
ET-2610 MFP Yes  
ET-2710 MFP Yes  
ET-2750U MFP Yes  
ET-M1100 SFP Yes  
ET-M1120 SFP Yes  
ET-M1170U SFP Yes  
ET-M1180 SFP Yes Yes
ET-M2120 MFP Yes Yes
ET-M3180 MFP Yes Yes
L3050 MFP Yes  
L3060 MFP Yes  
L3070 MFP Yes Yes
L3100 MFP Yes  
L3153 MFP Yes  
L385 MFP Yes  
L386 MFP Yes  
L405 MFP Yes  
L485 MFP Yes Yes
L486 MFP Yes Yes
L7160 MFP Yes Yes
L7180 MFP Yes Yes
M1170 SFP Yes Yes
M2110 MFP Yes Yes
WF-2810 MFP Yes Yes
WF-C5290BA SFP Yes  
WF-C529RB SFP Yes  
WF-C5790BA MFP Yes  
WF-C579RB MFP Yes  
WF-C8190B SFP Yes  
WF-C8610 MFP Yes Yes
WF-C8690B MFP Yes  
WF-M5298 SFP Yes Yes
XP-235 MFP Yes  
XP-245 MFP Yes  
XP-255 MFP Yes  
XP-3100 MFP Yes Yes
XP-332 MFP Yes Yes
XP-342 MFP Yes  
XP-352 MFP Yes Yes
XP-432 MFP Yes Yes
XP-442 MFP Yes Yes
XP-452 MFP Yes Yes
XP-540 MFP Yes Yes
XP-900 MFP Yes Yes

My printer isn't Google Cloud Print ready; can I still use Google Cloud Print?

Yes, it is possible to use Google Cloud Print with models that are not Google Cloud Print ready. Click here for instructions on setting this up.

Can I use Google Cloud Print in IPv6 environment?

You can't use Google Cloud Print within an IPv6 only environment. Only IPv4 environments are currently supported with Google Cloud Print, networks using IPv4 and IPv6 will use IPv4 for the Google Cloud Print service.

Do I need to change my internet connection settings to use the Google Cloud Print service?

Generally no changes to the settings are needed if you intend to use Google Cloud Print from home. In an office LAN environment, you will need to confirm that the XMPP (5222) and HTTPS (443) ports have not been blocked. For details, consult with your network administrator.

How do I temporarily Suspend or Resume the Google Cloud Print service?

It is possible to Suspend or Resume Google Cloud Print on some Epson printers that have an LCD control panel. Any jobs sent to the printer whilst the Google Cloud Print service is suspended will be stored in the queue until the service is resumed or the jobs reach the expiry period.

How do I use the printer's control panel to suspend or resume the Google Cloud Print service?

If your printer has an LCD control panel you can check the Status by selecting Setup > Google Cloud Print Services > Suspend/Resume on the printer's control panel.

The Google Cloud Print section of the Network Status Sheet has a section for XMPP, what does this mean?

Your network status sheet will include a section for Google Cloud Print. Under this section you can view the XMPP information, which will show a message next to it depending on the status of the XMPP port. XMPP is a protocol used to allow communication. This is required by Google Cloud Print to enable communication between your devices over your network. The below table shows the possible status messages and their meaning:

Status Description
Connected: Properly connected.
None: XMPP may be stopped due to an HTTPS connection error. Check the HTTPS Status.
DNS Server Not Found: Can't access the DNS server. Check that the internet connection is properly connected and working, or the printers DNS server is correctly set.
Domain Name Not Resolved: Can't resolve the domain name through DNS. Contact your network administrator.
Proxy Server Not Found: Can't access the Proxy server. Confirm if the Proxy server is properly set up.
Rejected by Proxy Server: Failed to communicate with the Proxy server. Confirm if the XMPP (5222) port is not blocked.
XMPP Server Not Found: The Google Cloud Print service or internet connection are temporarily not available.
Server Error: The Google Cloud Print service is temporarily not available.

The Google Cloud Print section of the Network Status Sheet has a section for HTTPS, what does this mean?

Your network status sheet will include a section for Google Cloud Print. Under this section there is the HTTPS information which will show a message next to it depending on the status of the HTTPS port. HTTPS is a protocol used to allow communication. This is required by Google Cloud Print to enable communication between your devices over your network. The below table shows the possible status messages and their meaning:

Status Description
Connected: Properly connected.
None: HTTPS may be stopped due to an XMPP connection error. Check the XMPP Status.
DNS Server Not Found: Can't access the DNS server. Check that the internet connection is properly connected and working, or the printers DNS server is correctly set.
Domain Name Not Resolved: Can't resolve the domain name through DNS. Contact your network administrator.
Proxy Server Not Found: Can't access the Proxy server. Confirm if the Proxy server is properly set up.
Rejected by Proxy Server: Failed to communicate with the Proxy server. Confirm if the HTTPS (443) port is not blocked.
HTTPS Server Not Found: The Google Cloud Print service or internet connections are temporarily not available.
Server Error: The Google Cloud Print service is temporarily not available.


 

Epson recommends Google Cloud Print users to use the following alternative solution(s) on each environment for it’s printers:

Method Device Operating System Alternative Print Solutions
Local Printing PC Windows Epson Printer Driver
Mac Mac OS AirPrint
Epson Printer Driver
Smart Device (Apple) iOS AirPrint
Epson iPrint
iPadOS
Smart Device (Others) Android 4.4 or later Epson iPrint
Epson Print Enabler
Mopria Print Service app (download)
Mopria Default Print Service (nothing to install)
Android 5.0 or later
Android 8 or later
Chromebook Chrome OS Native printer drivers (nothing to install)
Remote Printing Any device that supports Email Client Any OS Epson Connect: Email Print
PC Windows Epson Connect: Remote Print Driver
Mac macOS
Smart Device (Apple) iOS / iPadOS Epson Connect: iPrint
Smart Device (Others) Android
Note for Epson Connect:

You need to create your Epson Connect account and register your printer to the Epson Connect service in advance. Visit https://www.epsonconnect.com/ to get started.

For further Google advice on how to migrate from Google cloud print visit https://support.google.com/chrome/a/answer/9633006.