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This article explains how to use the head cleaning utility in Windows.
This process will require you to load several sheets of A4 plain bond paper into the printer, and will consume some ink from the cartridges. The amount used depends on the number of head cleans required.
To clean the print head in the event of poor print quality, use the utility in the Epson printer driver.
For detailed instructions on this step see How to open the Devices and Printers or Printers and Faxes folder in Windows.
Never turn off the printer while the On light is flashing. Doing so may damage the printer.
If gaps are still present, perform another head clean (without printing a nozzle check between the cleans). Once the second clean is complete, power off the printer.
Wait one minute before powering it back on, then print a nozzle check. Compare the printout with the example window (above).
If gaps are still present in the nozzle check pattern, power off the printer and leave it for at least six hours.
Print a nozzle check following this period.
If this does not show improvement, then it is recommended that you install a new set of genuine Epson ink cartridges.
If only certain colours are affected, you could replace the associated cartridge. Replace any damaged or old cartridges - we recommend replacing cartridges that have been open for over 6 months (from the date the cartridge was first removed from its plastic vacuum packaging).
If this fails to resolve the issue, please contact Epson for further assistance.
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